Multilingual Support

Our dedicated customer service team is fluent in English, Mandarin and Cantonese, and the multilingual support is available across the WUZO app.

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Frequently Asked Questions

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WUZO Limited OFFICE 864, Salisbury house, 29 Finsbury Circus, London EC2M 5SQ

WUZO Ltd. is a company registered in England and Wales with the registered company number 13243094 and its registered address at Office 864 6/F, Salisbury House, 29 Finsbury Circus, London, EC2M 5SQ. WUZO is registered with the UK Financial Conduct Authority as an EMD Agent (FRN:903070).

WUZO Ltd. is an EMD Agent of The Currency Cloud Ltd. Payment services are provided by The Currency Cloud Ltd. Registered in England No. 06323311. The Currency Cloud Ltd. is authorised by the UK Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

Find WUZO Ltd. on the FCA Register here:

When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

WUZO B.V. is an appointed representative of Currencycloud B.V.. Payment services are provided by Currencycloud B.V.. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. The Currency Cloud B.V. is authorised by the De Nederlandsche Bank under the Dutch Financial Services Act (WFT) for the issuing of electronic money (No. R142701).

The WUZO contactless debit card is issued by AF Payments Ltd. pursuant to a licence by Mastercard International. Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International.